nl en
Login


Login Register
X

There are no products in your shopping cart yet.

PRIVACY POLICY SYLAGRO


https://www.sylagro.com

 

ABOUT OUR PRIVACY POLICY

Sylagro considers your privacy important. We therefore only process data that we need for our services or for improving them. We handle the information we have collected about you and your use of our services with care. We never make your information available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services of Sylagro that are made available thereon. The effective date for the validity of these terms and conditions is 22/05/2018, with the publication of a new version the validity of all previous versions will expire. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may possibly be shared with third parties. We will also explain to you how we store your data and how we protect your data against misuse and what rights you have in respect of the personal data you provide to us. If you have any questions about our privacy policy, please contact Symo Last.

About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Our webshop is developed with software from CCVshop. Personal data that you make available to us for our services are shared with this party. CCVshop has access to your data to offer us technical support, they will never use your data for any other purpose. Based on the agreement we have concluded with them, CCVshop is obliged to take appropriate security measures. These security measures consist of the use of SSL encryption and a strong password policy. CCVshop uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. CCVshop reserves the right to share data collected within its own group in order to further improve its services.

Payment processors CCV, Sisow
For the processing of (part of) the payments in our webshop we use the platform of CCV and Sisow. CCV and Sisow process your name, address and place of residence and your payment details such as your bank account or credit card number. CCV and Sisow have taken appropriate technical and organizational measures to protect your personal data. CCV and Sisow reserve the right to use your data to further improve the service and within this framework to share (anonymized) data with third parties. In the event of a request for a deferred payment (credit facility), CCV and Sisow share personal data and information relating to your financial position with credit rating agencies. All of the above guarantees regarding the protection of your personal data also apply to the elements of CCV and Sisow's services for which they engage third parties. CCV and Sisow will not retain your data longer than permitted by law.

Shipping and logistics PostNL 
If you place an order with us it is our task to have your package delivered to you. We use the services of Myparcel and PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and city details with Myparcel and PostNL. Myparcel PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting
We use the services of Snelstart to keep track of our administration and accounting. We share your name, address and city details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored in a protected way. Snelstart is bound to secrecy and will treat your data confidentially. Snelstart does not use your personal data for purposes other than those described above.

Purpose of the data processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for marketing purposes. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask for your explicit consent. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the following grounds.

Automatically collected data 
Data automatically collected by our website is processed for the purpose of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.

Cooperation in fiscal and criminal investigations
In appropriate cases, Sylagro may be obliged by law to share your data in connection with a government tax or criminal investigation. In such a case we will be forced to share your data, but we will oppose this within the possibilities offered by law.

Retention periods 
We retain your data for as long as you are a client of us. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetful request. Pursuant to administrative obligations imposed by the Tax and Customs Administration, we are required to store invoices containing your (personal) data, which we will therefore store for as long as the applicable period of time applies. However, employees no longer have access to your client profile and documents that we have produced as a result of your order.

Your rights 
Under the applicable Dutch and European legislation, as a data subject you have certain rights with regard to the personal data processed by or on behalf of us. We explain below what rights these are and how you can invoke these rights.
In principle, in order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. In the event that you wish to receive the information at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forgotten request we administer anonymised data. You will receive all copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in a wrong way.

Right of inspection 
You always have the right to view the data that we process (or have processed) and that relate to or can be traced back to your person. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on file with an overview of the processors who hold this data, stating the category under which we have stored this data.

Right of rectification 
You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, adjusted. You can make a request to that effect to our contact person for privacy matters, symo Last. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the information has been adjusted to the e-mail address we have on file with you.

Right to restrict processing 
You always have the right to limit the data that we process or have processed, that relate to your person or that can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address we have on file that the data will no longer be processed until you remove the restriction.

Right to transferability
You always have the right to have the data that we process (or have processed) and that relate to or can be traced back to you, carried out by another party. You can make a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you which we have processed or which have been processed by other processors or third parties on our behalf to the e-mail address we have on file with you. In all likelihood, we will no longer be able to continue providing the service in such a case because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
If the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Sylagro. If you object, we will immediately cease data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. However, we do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies Google Analytics 
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to give access to this data. We have not allowed Google to use the obtained analytics information for other Google services. Cookies of third parties In the event that third party software uses cookies, this is stated in this privacy statement.

Changes in the privacy policy 
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.


Contact details

Sylagro
Wilhelminaweg 96
6951 BS Dieren
The Netherlands
T 0031 313 633332

Contact person for privacy issues: Symo Last